Frequently asked questions

Fresh water removes visible salt but doesn't break the ionic bond between chloride and metal or painted surfaces. Salt Warrior's formula is specifically designed to neutralise and lift soluble salts at a molecular level, achieving residual salt levels that fresh water washing rarely reaches — and well below the thresholds where corrosion accelerates.​

Use the Salt Warrior Zone Checker at saltwarrior.com.au. Use Google Earth to measure your straight-line distance to the nearest surf break and assign your corrosivity zone from C0 (negligible) to C5 (extreme).​

A DIY salt wash treatment is when you apply Salt Warrior yourself using our 2L hose-connect bottle attached to your garden hose, or a foam gun attached to your pressure washer. You don't need specialist equipment or trade experience, connect the 2L bottle to your garden hose, dial onto soap, and apply to walls, windows, screens, AC units, gutters and any other salt-exposed surfaces. For higher or longer reach, fill your foam gun with the recommended concentrate to water ratio, attach it to your pressure washer gun and apply. Rinse with fresh water 2–5 minutes after application. Salt Warrior concentrate does the work, neutralising and lifting soluble salts that fresh water alone leaves behind. It's designed to be done by any homeowner within 24 hours of a wind event or storm, or on a regular maintenance schedule depending on your zone.​

Yes. Any vehicle that has been driven on the beach, launched at an ocean boat ramp, or exposed to salt spray should be treated immediately after the outing regardless of where you live. Salt begins bonding to surfaces within hours of exposure.​

Salt Warrior is pH neutral, phosphate-free and formulated for use around people, your garden and animals at recommended dilutions. Always follow the label directions.​

It depends on your zone. C5 and C4 properties (within 300m of the surf break) need 3 professional salt washes per year plus frequent DIY treatments. Further inland the frequency reduces — C2 properties typically need one professional salt wash and 1–3 DIY treatments per year. Use the Salt Warrior Zone Checker for a recommendation.​

A professional salt wash treats areas that a garden hose cannot reach — gutters, roof screws, eaves, second-storey surfaces and sheltered cavities where salt accumulates but rain never rinses. DIY treatment handles accessible surfaces between professional visits. Both are needed in higher exposure zones for full protection.

Yes. Salt Warrior Boat & Auto Salt Wash is formulated for boats, trailers, 4WDs, cars, RVs and motorbikes. For outboard and inboard engines, use Salt Warrior Marine Engine Flush after every saltwater use. For fishing rods, reels, diving and spearfishing gear, the Fishing Gear & Tackle 1L trigger spray is ideal.​

Yes. Reels, rods, hooks, lures, spearfishing gear, dive regulators, buoyancy control devices (BCDs) and wetsuits all suffer accelerated corrosion and degradation from salt exposure. After every saltwater session, spray Salt Warrior directly onto reels and metal components using the 1L trigger spray, work it into the drag system, line roller and bail arm, then rinse with fresh water after 30 seconds. For rods, apply along guides, ferrules and reel seat. Do not flush the internal drag mechanism directly with water, apply Salt Warrior externally only and allow to penetrate before rinsing. Tackle boxes, gaffs, landing nets and knife handles benefit from a quick spray and wipe after each session. Regulators and BCDs should be rinsed according to manufacturer guidelines. Salt Warrior can be used on external metal and rubber components. A few minutes after every session is all it takes to dramatically extend the life of gear that gets expensive to replace.​

Within 24 hours. Salt is easiest to remove while it is still on the surface — the longer it sits, the deeper it bonds into pores and joins, where it draws moisture and accelerates corrosion. A timely application after a wind event or storm delivers significantly better protection than waiting a week.​

No product can stop corrosion completely in a coastal environment, salt always wins eventually. What Salt Warrior does is significantly extend the interval between corrosion events and asset replacements. Think of it as reducing your Ocean Tax, not eliminating it.​

Salt Warrior is an Australian product, formulated and manufactured in Queensland for Australian coastal conditions. It is available online at saltwarrior.com.au and through selected marine and hardware retailers.​

Salt Warrior ships to Australian addresses only. Orders are dispatched from Bundaberg, Queensland via Australia Post and are generally processed within 1–2 business days of payment confirmation.

Estimated delivery times after dispatch are:

• Queensland: 2–5 business days
• NSW, Victoria and South Australia: 3–7 business days
• Western Australia, Northern Territory and Tasmania: 5–10 business days
• Remote and rural areas: Please allow additional time

These are estimates and may vary during peak periods, adverse weather or other Australia Post delays.

Salt Warrior currently ships to Australian addresses only. We do not offer international shipping. Orders placed with an international delivery address will be cancelled and refunded.

Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.

During high-volume periods, processing may take an additional 1–2 business days. We will notify you by email if there is a significant delay.

An order confirmation will be emailed to you immediately after your purchase.

If it does not arrive within a few minutes, check your junk or spam folder. If you still cannot find it, contact hello@saltwarrior.com.au and include your order number.

All Salt Warrior orders are dispatched from Bundaberg, Queensland via Australia Post.

Orders are lodged with Australia Post within our stated processing timeframe. Once lodged, delivery timeframes are managed by Australia Post and are outside our direct control.

Estimated delivery times after dispatch are:

• Queensland: 2–5 business days
  
• NSW, Victoria and South Australia: 3–7 business days
  
• Western Australia, Northern Territory and Tasmania: 5–10 business days
  
• Remote and rural areas: Please allow additional time
  

These timeframes are estimates only. Australia Post delivery times may vary during peak periods, adverse weather or in remote locations.

If you order two or more products, stock availability may require items to be dispatched from separate locations.

This means your products may arrive in separate parcels. You will receive individual tracking details for each parcel.

Tracking information will be emailed to you once your order has been lodged with Australia Post.

Tracking links usually become active within 1–2 business days of dispatch. If your tracking has not updated after two business days, check your junk folder and then contact hello@saltwarrior.com.au.

Australia Post may leave your parcel in a safe location or leave a card in your letterbox with instructions for collecting it from your nearest post office.

Parcels that are not collected within Australia Post’s holding period will be returned to Salt Warrior.

If your parcel is returned because the delivery address was incorrect or it was not collected, we will contact you to arrange redelivery.

A redelivery fee will apply to cover the cost of lodging the parcel with Australia Post again. Please check your delivery address carefully before completing your order.

Once an order has been successfully lodged, Australia Post manages the delivery process and Salt Warrior is not responsible for carrier delays or non-delivery.

If your parcel appears to be lost in transit, contact hello@saltwarrior.com.au. We will lodge an investigation with Australia Post on your behalf.

The Salt Warrior returns policy applies only to products purchased directly through saltwarrior.com.au.

If you purchased a Salt Warrior product from a retail stockist, contact that retailer directly and follow its returns policy.

Change-of-mind returns are accepted within 30 days of receiving your order, provided:

• The product is unused and in its original condition.
  
• The original packaging is undamaged.
  
• Chemical products remain sealed and unmodified.
  
• You can provide proof of purchase, such as an order confirmation email or receipt.

Contact hello@saltwarrior.com.au with your order number and reason for the return before sending anything back.

Items returned without prior authorisation will not be accepted.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

We recommend using a trackable delivery method. Salt Warrior is not responsible for returned products that are lost in transit.

Salt Warrior will cover return shipping when a product is damaged, faulty or incorrect.

A restocking fee of 15% of the purchase price, with a minimum fee of $10, applies to change-of-mind returns.

The fee covers processing and handling costs and will be deducted from your refund. Original shipping charges are also non-refundable.

If you have used a Salt Warrior product and are not satisfied with the results, contact hello@saltwarrior.com.au within 30 days of purchase.

Include your order number and a brief description of how the product was diluted and applied. We may ask questions about your dilution ratio and application method because application technique can make a meaningful difference to the results.

We assess these requests individually and in good faith. Depending on the circumstances, we may offer further application guidance, a replacement, a partial refund or a full refund.

Please inspect your order when it arrives. If it is damaged in transit, faulty or defective, or you have received the wrong product, contact hello@saltwarrior.com.au within seven days of delivery.

Please include:

• Your order number
  
• A description of the problem
  
• A photograph of the damaged, faulty or incorrect item
  

We will arrange a replacement or full refund at no cost to you. If the product needs to be returned, Salt Warrior will cover the return shipping and provide a prepaid return label.

The following items cannot be returned:

• Opened 15L bulk-format cubes that have been partially used, unless they were faulty or damaged when delivered
  
• Gift cards
  

Your rights under the Australian Consumer Law are not affected.

Yes. Let us know that you would prefer an exchange when you contact us about your return.

Exchanges are subject to stock availability, and return shipping is the customer’s responsibility. No restocking fee applies when the replacement order is of equal or greater value than the original order.

Once your return has been received and approved, the refund will be issued to your original payment method within 5–7 business days.

We will email you when the refund has been processed. Your bank or card provider may require additional time to reflect the refund in your account.

Original shipping charges are non-refundable unless the return resulted from an error by Salt Warrior, such as sending an incorrect product.

No. The Shipping, Returns & Refunds policy operates alongside your rights under the Australian Consumer Law and does not limit or exclude those rights.

Salt Warrior products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have a product repaired or replaced if it is not of acceptable quality and the problem does not amount to a major failure.

Email hello@saltwarrior.com.au with your order number and the details of your enquiry.

Salt Warrior aims to respond within one business day, Monday to Friday.

Select the account icon at the top of the website and follow the on-screen instructions using your email address.

For the best results, use the same email address that you entered when placing your order. This allows the website to connect your account with the correct order information.

Your Salt Warrior account provides a convenient place to review your orders, check available tracking information and begin a return request when needed.

You will still receive important order confirmations, dispatch notifications and tracking details by email.

Make sure you have signed in using the same email address that was used to place the order.

If the order still does not appear, contact hello@saltwarrior.com.au and include your name and order number so we can assist you.

Sign in to your account and select the relevant order to view its current status and any available tracking information.

We will also email you a tracking link once your order has been lodged with Australia Post. Tracking links may take 1–2 business days after dispatch to become active.

Your order and account information is stored and processed through Shopify. Payments are handled securely by approved payment providers, and Salt Warrior does not receive or store your full card details.

We use your information only where necessary to process orders, arrange delivery, provide customer service and operate the website. Salt Warrior does not sell, rent or trade your personal information to third parties for marketing purposes.