Refunds and Returns
This policy applies to purchases made directly through saltwarrior.com.au. If you purchased Salt Warrior through a retail stockist, please contact that retailer directly regarding their returns policy.
This policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy limits or excludes those rights.
Change of Mind Returns
We accept change-of-mind returns within 30 days of the date you receive your order, provided:
- The product is unused and in its original condition
- The product is in its original, undamaged packaging
- Chemical products are sealed and unmodified
- You have proof of purchase (order confirmation email or receipt)
To initiate a return, contact us at hello@saltwarrior.com.au with your order number and reason for return before sending anything back. Items returned without prior authorisation will not be accepted.
Return shipping costs for change-of-mind returns are at the customer's expense. We recommend using a trackable shipping method — Salt Warrior is not responsible for returns lost in transit.
A restocking fee of 15% of the purchase price (minimum $10) applies to change-of-mind returns to cover processing and handling costs. This fee will be deducted from your refund. Original shipping charges are non-refundable.
Satisfaction Concerns — Opened Products
If you have used a Salt Warrior product and are not satisfied with the results, contact us within 30 days of purchase at hello@saltwarrior.com.au. Please include your order number and a brief description of how the product was applied.
We may ask a few questions about your dilution ratio and application method — not to avoid your claim, but because application technique makes a meaningful difference to results and we want to make sure you're getting the best outcome from the product. We assess these requests on a genuine good-faith basis and will work with you to find a fair resolution, which may include a replacement, partial refund, or full refund depending on the circumstances.
Damaged, Faulty or Incorrect Orders
Please inspect your order on arrival. If your order arrives damaged in transit, is faulty or defective, or you receive the wrong product, contact us within 7 days of delivery at hello@saltwarrior.com.au with:
- Your order number
- A description of the issue
- A photo of the damaged, faulty or incorrect item
We will arrange a replacement or full refund at no cost to you. Return shipping for damaged, faulty or incorrect items is covered by Salt Warrior. We will provide a prepaid return label where a return is required.
Non-Returnable Items
The following items cannot be returned:
- Opened bulk format products (15L cube) that have been partially used, unless faulty or damaged on arrival
- Gift cards
Exchanges
If you would prefer an exchange rather than a refund, let us know when you contact us. Exchanges are subject to stock availability. Return shipping for exchanges is at the customer's expense. No restocking fee applies where the exchange order is of equal or greater value to the original order.
Refund Processing
Once your return is received and approved, your refund will be processed to your original payment method within 5–7 business days. You will receive an email confirmation when your refund has been processed. Please allow additional time for your bank or card provider to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
- hello@saltwarrior.com.au
- saltwarrior.com.au
We aim to respond to all enquiries within 1 business day, Monday to Friday.
