Shipping Policy
Salt Warrior ships to Australian addresses only. We do not ship internationally.
Order Processing
Orders are processed and dispatched within 1–2 business days of payment confirmation. You will receive an order confirmation email immediately after purchase. If it doesn't arrive within a few minutes, check your junk folder or contact us at hello@saltwarrior.com.au with your order number.During high-volume periods processing may take an additional 1–2 business days. We will communicate any significant delays by email.
Carrier & Dispatch
All Salt Warrior orders are dispatched from Bundaberg, Queensland via Australia Post. Orders are lodged with Australia Post within the processing timeframe above. Once lodged, delivery timeframes are managed by Australia Post and are outside our direct control.
If you order two or more products and stock requires dispatch from separate locations, items may arrive in separate parcels. You will receive individual tracking details for each.
Delivery Timeframes
Estimated delivery timeframes from dispatch:
Destination Estimated Timeframe
Queensland 2–5 business days
NSW, VIC, SA 3–7 business days
WA, NT, TAS 5–10 business days
Remote & rural areas Allow additional time
These are estimates only. Australia Post delivery times can vary duringpeak periods, adverse weather events, and in remote locations.
Tracking
Tracking information will be emailed to you once your order has been lodged with Australia Post. Tracking links typically activate within 1–2 business days of dispatch. If your tracking link isn't updating after 2 business days, check your junk folder first, then contact us at hello@saltwarrior.com.au.
If You're Not Home
If you are not home at the time of delivery, Australia Post will either leave your parcel in a safe location or leave a card in your letterbox with instructions for collecting your parcel from your nearest post office. Parcels not collected within the Australia Post holding period will be returned to sender.
Undelivered or Returned Parcels
If your parcel is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. A redelivery fee will apply to cover the cost of re-lodging with Australia Post. Please double-check your delivery address carefully at checkout.
Salt Warrior is not responsible for delays or non-delivery that occur after your order has been successfully lodged with Australia Post. If your parcel appears lost in transit, contact us and we will lodge an investigation with Australia Post on your behalf.
No International Shipping
We currently sell and ship to Australian addresses only. Orders placed with international delivery addresses will be cancelled and refunded.
Contact Us
hello@saltwarrior.com.au
saltwarrior.com.au
We aim to respond to all enquiries within 1 business day, Monday to Friday.
